Contact Us

We'd Love To Hear From You

Have a question about your order, shipping, returns, sizing, or one of our products?

The LUVINAMOON Customer Care Team is here to assist you. We are committed to providing friendly and helpful support to make your shopping experience as smooth as possible.

Whether you need assistance before placing an order or need help after your purchase, please feel free to reach out to us.


Before You Contact Us

You may find answers to common questions in the following pages:

  • Shipping Policy
  • Return & Refund Policy
  • Size Guide
  • Terms of Service
  • Frequently Asked Questions

If you still need assistance, our team will be happy to help.


Email Support

For the fastest response, please contact us by email.

Email:
contact@luvinamoon.com

To help us assist you more efficiently, please include:

  • Order Number (if applicable)
  • Full Name
  • Email Address used for your order
  • Detailed description of your question or concern
  • Photos or supporting documents (if applicable)

Our Customer Care Team will review your request and respond as soon as possible.


Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM (PST)

Messages received outside business hours, weekends, or public holidays will be answered on the next available business day.


Business Information

LUVINAMOON

1142 N Cypress Ave
Ontario, CA 91762
United States

Business Correspondence Only – Not a Return Address

Please do not send returns to this address unless instructed by our Customer Support Team.


Our Commitment

At LUVINAMOON, every customer matters.

From helping you choose the perfect style to assisting with order questions, shipping updates, or after-purchase support, our team is dedicated to providing reliable and professional service.

Thank you for choosing LUVINAMOON. We look forward to assisting you and making your shopping experience enjoyable.