Shipping policy

Thank you for shopping with LUVINAMOON.

We are committed to providing a smooth and reliable shipping experience. Please review our shipping information below before completing your purchase.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During holidays, promotional events, or periods of high order volume, processing times may take slightly longer.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

United States Shipping

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00 – $49.99 $12.00
Free Standard Shipping $50.00+ FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited Shipping $100.00+ FREE

Shipping fees will be automatically calculated during checkout.

Tracking Information

After your order has been dispatched, a shipping confirmation email with your tracking number will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking details to become active after the carrier receives your package.

If you cannot find your shipping confirmation email, please check your spam or junk folder before contacting us.

Shipping Address

Please ensure that your shipping information is complete and accurate before submitting your order.

Customers are responsible for providing the correct delivery address. LUVINAMOON is not responsible for delays, failed deliveries, or additional charges caused by incorrect address information.

If you need to update your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once your order has entered processing.

Multiple Shipments

Some orders may be shipped in separate packages depending on item availability and fulfillment arrangements.

If your order is divided into multiple shipments, you will receive separate tracking information for each package.

Shipping Restrictions

Certain locations may have limited shipping availability due to carrier restrictions or local delivery regulations.

LUVINAMOON reserves the right to restrict shipments to locations where reliable delivery service is unavailable.

Customs & Import Fees

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.

These fees are not included in your order total or shipping charges.

Shipping Delays

Although we work hard to ensure your order arrives as expected, delays may occasionally occur due to circumstances outside our control, including:

  • Severe weather conditions
  • Carrier delays
  • Customs inspections
  • Public holidays
  • High shipping volumes
  • Transportation disruptions

We appreciate your patience and understanding if unexpected delays occur.

Lost or Damaged Packages

If your package is lost, damaged during transit, or arrives with missing items, please contact our Customer Support Team as soon as possible.

Please provide:

  • Order Number
  • Full Name
  • Photos of the package (if applicable)
  • Photos of the item(s)
  • Description of the issue

Our team will review your request and work with the shipping carrier to assist with a resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email:
contact@luvinamoon.com

Business Information

LUVINAMOON

1142 N Cypress Ave
Ontario, CA 91762
United States

Business Correspondence Only – Not a Return Address