Refund policy

At LUVINAMOON, we want every customer to feel confident and satisfied with their purchase. If your order does not meet your expectations, we are here to assist you with a simple and convenient return process.

Please review the return guidelines below before submitting your request.

Return Period

Eligible items may be returned within 30 days from the delivery date.

To qualify for a return, items must meet the following requirements:

  • Must be unused and unworn
  • Must be in original condition
  • Must not have been washed, altered, or damaged
  • Must be free from makeup, perfume, deodorant marks, stains, or pet hair
  • Original tags must remain attached
  • Must be returned with suitable packaging to avoid damage during shipping

Items that do not meet these conditions may not be accepted.

Items Not Eligible For Return

For hygiene and safety reasons, the following items cannot be returned:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Lingerie & Intimate Apparel
  • Swimwear without original hygiene protection
  • Earrings
  • Hair Accessories
  • Beauty Products
  • Customized or personalized items

Items marked as Final Sale are not eligible for refunds.

How To Request A Return

Before sending your item back, please contact our Customer Support Team for return instructions.

Please include the following details:

  • Order Number
  • Full Name
  • Email Address
  • Product name or item(s) you wish to return
  • Reason for the return

Once your request has been reviewed, our team will provide the next steps.

Email:
contact@luvinamoon.com

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

We recommend using a shipping service that includes tracking information.

LUVINAMOON is not responsible for return packages that are lost or damaged during transit.

Refund Processing

Once your return has been received, our team will inspect the item(s).

If approved:

  • Your refund will be issued to the original payment method.
  • Please allow 5–10 business days for refund processing.
  • Your bank or payment provider may require additional time before the refund appears in your account.

Original shipping fees are non-refundable unless the return is caused by an error from our side.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from your original order, please contact us within 7 days of delivery.

Please provide:

  • Order Number
  • Photos of the item
  • Photos of the packaging
  • Description of the issue

Our team will review your request and provide an appropriate solution.

Refunds Not Received

If you have received a refund confirmation but the funds have not appeared:

  • Check your bank account again.
  • Contact your credit card provider.
  • Contact your bank regarding possible processing delays.

If you still have not received your refund, please contact our Customer Support Team.

Order Cancellation

Orders begin processing shortly after they are placed.

If you need to cancel or modify your order, please contact us immediately.

While we will do our best to assist, cancellation requests cannot be guaranteed once an order has entered processing or has already been shipped.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team.

Email:
contact@luvinamoon.com

Business Information

LUVINAMOON

1142 N Cypress Ave
Ontario, CA 91762
United States

Business Correspondence Only – Not a Return Address